USPS Tracking®
How to find your tracking number

If your package don’t have a tracking info, immediately contact the sender or contact us at info@logisticstransit.com

SPS Tracking® service provides end-to-end item tracking. This article provides in-depth information on how to use the service, what information the service provides, and more convenient ways to access your item’s tracking information.

  • Apr 16, 2025
  • Knowledge
Article Number000007991

Customer Information

 

 

What is USPS Tracking®?

USPS Tracking® service provides end-to-end item tracking and is available for most domestic mail products that are large enough and that are addressed to domestic locations, including to limited Army Post Offices (APOs), Fleet Post Offices (FPOs), Diplomatic Post Offices (DPO) destinations and to ZIP Codes in U.S. territories and possessions or Freely Associated States.

Entering the tracking number associated with a mailpiece into the USPS Tracking page gives you the current status of an item along with other tracking information. That info includes, if available, delivery and/or attempted delivery information, including date and time of delivery as well as the delivery location of the item (mailbox, reception desk, neighbor, etc.).

USPS Tracking does not expedite or guarantee delivery. There is no additional cost for the tracking mechanism on products that automatically include USPS Tracking. Basically, you pay for that product’s postage, and tracking is included, unless you are shipping USPS Marketing Mail® parcels. Adding USPS Tracking to that commercial mailing service requires paying a fee.

  • What about International shipping products?
    Tracking is included with many — but not all — international products; however, destination restrictions can apply. To learn more about tracking options for international products, visit the International Mail & Shipping page.
  • What about First-Class Mail® letters?
    While end-to-end tracking is not available for First-Class Mail letters, you can purchase an Extra Service and get tracking information. Learn more about First-Class Mail options here.

What can I do if my mailpiece hasn’t been delivered?

First, please check the delivery standard for the mail class of your domestic item. You can find the mail class by entering the USPS® Tracking number and looking up “Product Information.” Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in Delayed Mail Packages. The delivery standard chart indicates when your item should be delivered by.

  • If the status on the USPS Tracking page indicates your item is eligible for additional research, the appropriate next steps will be provided on the website.
  • If your item has a status of “Alert,” a delay could have occurred because of weather-related and other natural disasters or events. In this case, please check USPS Service Alerts first.  

Expected Delivery Window

When checking the status of your item, you may see a message about the Expected Delivery Window (ExD™). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot. Check USPS Tracking® for updated information

Open the webpage logisticstransit.com and click track, use your tracking code number and search and you shall see the current location of your package.

Missing, Late or Damaged Mail & Packages
Delayed mailed and packages

A chart with delivery standards based on the class of mail, when your carrier or mail will arrive, and what to do if mail or periodicals are considered late.

  • Mar 31, 2025
  • Knowledge
Article Number000007099

Customer Information

When will my letter carrier or mail arrive?

When is mail considered late? Check the mail delivery standards

Check USPS Tracking®

Contact the shipper

Who do I contact if my magazine / periodical is late?

Who do I notify if my mail is late?

USPS® provides several tools and options to help determine where your mailpiece is in the mailstream and if it is delayed or not. Sometimes packages are delayed or rerouted because of unusual circumstances. Before contacting us, please check the mail delivery standards, USPS Tracking® page (if available), and/or contact the shipper for further information on your expected mail.

When will my letter carrier or mail arrive?

We do not have the ability to find out when a carrier or delivery person will arrive at a specific location. The volume of mail fluctuates daily; therefore, delivery times are not guaranteed. All deliveries should be made by 5:00 p.m. local time Monday through Saturday. Unusual circumstances (such as traffic, staffing fluctuations, severe weather, natural disaster, changes in carrier route, etc.) can cause deliveries to be made after this time.

Please Note: Priority Mail Express® mailpieces and Amazon parcels are the only pieces of mail delivered on Sunday.

When is mail considered late? Check the mail delivery standards.

Delivery time varies from one class of mail to another. It may be possible that the mailpiece is still in transit and is not lost or delayed depending on what class of mail is being used and how long ago it was mailed. The following chart outlines the delivery standards for various mail classes and indicates how long you should wait before you contact customer assistance with a concern.

MAIL CLASS

DELIVERY STANDARD

Priority Mail Express®

1-3 calendar days (guaranteed)

Priority Mail®

2-3 business days (not guaranteed)

First-Class Mail®

1-5 business days (not guaranteed)

USPS Ground Advantage™

2-5 business days* (not guaranteed)

*If it contains harzadous material /Live Animals
2-8 business days* (not guaranteed)
Parcel Select®2-8 business days* (not guaranteed)

Package Services:

  • Media Mail®
  • Bound Printed Matter
  • Library Mail
2-8 business days* (not guaranteed)

Periodicals

3-9 business days* (not guaranteed)

USPS Marketing Mail®

3-10 business days (not guaranteed)

If you think your package or mail is lost or delayed, follow these steps to help us find your mail.

  • Feb 19, 2025
  • Knowledge
Article Number000007968
Customer Information

 

Whether you are sending it or receiving it, your mail is important to you and to the U.S. Postal Service®. When mail is missing or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.

Missing Mail Definition

What type of mail is eligible for search?

Submit a search request

What do I need to file a Missing Mail search request?

When can I file Missing Mail search request?

Check the status of missing mail search request

What if my lost mail piece is recovered?

What if my lost mail piece is not found?

Multiple items in Missing Mail search request

Edit a submitted search request

Cancel a search request

 

 

Missing Mail Definition

Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can:

  • Go to for additional information: Find Missing Mail on logisticstranst.com.
  • Submit a Missing Mail search request at
  • File a claim (for insured items meeting the appropriate timeframe).
  • Visit your local Post Office™ location for assistance in filling out a Missing Mail request.

If your mail item has not been delivered, please check USPS Tracking® before taking the action described below:

Item mailed using

Features

Action

Priority Mail Express® Service

Priority Mail Express service includes tracking in the cost of mailing.

Using the tracking numbers, you can check the delivery status online at USPS Tracking®.

If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a request for your lost mailpiece and/or email us.

Priority Mail® Service

Priority Mail service includes tracking in the cost of mailing.

Using the tracking numbers, you can check the delivery status online at USPS Tracking®.

First-Class Mail® Service

If sent with First-Class Mail service and also has a trackable service (i.e., USPS Tracking® service, Signature Confirmation™, or Certified Mail® service), you can check the delivery status online at USPS Tracking®.

USPS Ground Advantage™ Service

USPS Ground Advantage includes tracking in the cost of mailing.

Using the tracking numbers, you can check the delivery status online at USPS Tracking®.

USPS Tracking®,
Signature Confirmation™, or
Certified Mail® Services

Using the tracking numbers, you can check the delivery status online USPS Tracking®.

Domestic Registered Mail® Service

Using the Registered Mail tracking numbers, you can check the delivery status online at USPS Tracking®.

Please allow fourteen (14) or more days from the date of mailing for your item to arrive.
If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim.

Insurance

Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.

Parcel Select® Services

Using the tracking numbers, you can check the delivery status online at USPS Tracking®.

Please allow eight (8) days from the date of mailing for your item to arrive. If fourteen (14) or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may submit a search request for your mailpiece on the Missing Mail application and/or email us.

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What type of mail is eligible for search?

The Postal Service™ will attempt to find and return your lost item(s), but submitting a search does not guarantee a successful outcome. We will return any mail piece from which we can locate a good address or match with an official search request. For the safety of our customers and employees, we cannot search for or return the following:

  • Hazardous Material
  • Live Ammunition
  • Opened Hair/Beauty Products
  • Over the Counter Drugs
  • Prescription Drugs
  • Perishables / Food
  • Handguns – e.g. pistols, revolvers, and other firearms capable of being concealed on the Person, will only be returned to a licensed dealer on your behalf.

What to do when mail is undeliverable or misdelivered. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address.

How is ‘Postage Due’ mail handled?

Throughout its journey, mail may be periodically checked to ensure it has proper postage. If a mailpiece does not have proper postage, it may be returned or delivered according to the following scenarios: 

  • If the item is without postage, or it appears postage fell off; it is endorsed “Returned for Postage Mail” and sent to the return address on the mailpiece.
  • If the item is shortpaid, it will be delivered postage due and the letter carrier will endorse it to show the amount of the postage due.
    • The recipient must pay in cash for postage due mail before the mail is delivered
    • Depending on location, letter carriers may or may not be able to collect Postage Due directly from a customer or a customer’s mailbox. For further information on how to pay for the Postage Due, please contact your local Post Office™ facility.
    • Rural carriers are not required to go to the door with a postage due letter. Policy stipulates that rural carriers go only as far as the mailbox and blow the horn. The recipient must come out to the mailbox to pay and receive the letter.
      • Note: If the shortpaid item cannot be delivered as addressed (including if the recipient refuses to pay for and accept it), it is endorsed “Returned for Additional Postage” and sent to the return address on the mailpiece.

A returned shortpaid mailpiece can have the necessary additional postage affixed (leaving the “postage due” message intact) to the original piece and does not have to be placed in a new envelope or wrapper.

 

Please Note: The USPS® makes a special effort when the mail piece has the appearance of a greeting card. Rather than being routed to the Mail Recovery Center because of no postage or below minimum size, greeting cards without a return address will generally be delivered with postage due during the month of December. (This is for domestic First-Class Mail® only. Foreign greeting cards without postage go back to the mailer for proper postage.)

Note: Automated Package Verification (APV) streamlines how we check postage on certain packages with labels generated from Click-N-Ship® and PC Postage applications (PC Postage applications include Click-N-Ship, Endicia, Stamps.com, eBay, PayPal, EasyPost, and Pitney Bowes® & ePostage). Please see “Automated Package Verification Program” for more information.


Can I pick up mail before it is delivered?

Unfortunately mail cannot be picked up before it’s delivered. The United States Postal Service system is set up to deliver mail, it is not able to retain mail so that you can come in and pick it up.

There are services (which charge additional fees) that would allow you to pickup your mail on a regular basis at the Post Office. These are:

  • Purchase a Post Office Box – Mail is considered delivered when it reaches the box.
    How do I apply for a Post Office Box?
  • Caller services – Businesses can have their employees pick up their mail. 
    What are Caller and Reserve Box Services?
  • Some packages with a tracking number may qualify for Delivery Instructions,

 

Reasons there may be no mail delivery.

  • Oct 30, 2024
  • Knowledge
Article Number000007110
Customer Information

It is normal for an address to not have any mail slated for delivery on a given day, or to have mail delivery times fluctuate daily. If you have not received any mail within a two (2) day period or if you are not receiving mail regularly (i.e. on a specific day of the week) for two (2) or more weeks in a row, please Contact Us.

Conditions and events that may prevent delivery of mail:

Mailbox blocked

Dog on premises

Hazardous conditions /
natural disasters

Full mailbox / overflow

Travel obstructions

No Mailbox


Mailbox blocked

  • Customers are required, as a condition of delivery, to ensure that proper access is provided to mail receptacles.  Proper access includes the removal of large accumulations of snow from the area around curb line receptacles and from sidewalks leading to door or other house‑mounted receptacles. Without such access, the safety of the carrier is jeopardized. 

  • Mailbox blockage by a vehicle may also prevent the delivery of mail. According to our policy, the city or rural carrier should get out of the vehicle to make delivery if the mailbox is temporarily blocked by a vehicle. However, if the carrier continually experiences a problem in serving curb line or rural boxes where the customer is able to control on street parking, the postmaster may withdraw delivery service.

Dog on the premises

  • Delivery service may be suspended when there is an immediate threat (including, but not limited to, threats due to loose animals) to the delivery employee, mail security, or postal property.

  • Delivery service may be temporarily withdrawn when animals interfere with our ability to complete mail delivery. Owners must confine their dogs during delivery hours and be notified promptly if service is suspended.  Mail delivery will resume as soon as the Postal Service is confident the animal is no longer a threat.

  • Loose dogs can affect mail delivery for multiple addresses and an entire neighborhood.

Hazardous conditions / natural disasters

  • Mail delivery service may be delayed or curtailed whenever streets or walkways present hazardous conditions to our carriers and/or vehicles. The Postal Service™ curtails delivery only after careful consideration, and only as a last resort. We appreciate your understanding of our responsibility for the safety of our employees, as well as of our customers. 

Trending Topics

Information regarding tax forms and any special hours associated with the tax return filing deadline.

  • Apr 14, 2025
  • Knowledge
Article Number000007835
Customer Information

Federal Tax Filing Deadline

The Internal Revenue Service (IRS) considers a tax return filed on time if it is addressed correctly, has enough postage, and is postmarked by the due date.

  • April 15, 2025: Federal tax return filing deadline for tax year 2024.
  • Using a USPS blue collection box? Drop off your return by Monday, April 14.
  • Going to a post office? Go to the counter by Tuesday, April 15 and ask the retail associate to postmark your tax return. 
  • For taxpayers affected by recent natural disasters: See the IRS “Tax Relief in Disaster Situations” page for tax filing and payment deadline extensions.


Where can I find mailing options for sending my taxes?

See Mailing Options & Services below or visit https://www.usps.com/taxes/ for additional mailing information.


Mailing Options & Services

These mailing services apply a postmark to your return. If your return is postmarked by the IRS deadline date, it is considered on time.

Priority Mail Express®

  • 1−2 business day delivery
  • USPS Tracking® included
  • Eligible for Click-N-Ship®

Priority Mail®

  • 1−3 business day delivery
  • USPS Tracking® included
  • Eligible for Click-N-Ship®
  • Eligible for Certificate of Mailing

First-Class Mail®

  • 1−5 business day delivery
  • Extra services available
  • Eligible for Certificate of Mailing

 

Proof of Mailing & Proof of Delivery or Delivery Attempt

USPS has extra services that can be purchased and provide proof of mailing and proof of delivery or delivery attempt. We highly recommend keeping your mailing receipt or Certificate of Mailing.

Service

Proof of Mailing

Proof of Delivery or Delivery Attempt

Certificate of Mailing
This official record proves the date and time your mail was presented to USPS for mailing.

*Ineligible for a refund

Yes

No

USPS Tracking®
Provides tracking updates as an item travels to its destination, including the date and time of delivery or attempted delivery. Tracking information can be for non-signature items for 120 days and 2 years for signature items.

With the USPS Tracking Plus® service, you can buy extended tracking history for up to 10 years.

For additional information, please see: USPS Tracking Plus® – The Basics

No

No

Certified Mail®
Prove you sent it. See when it was delivered or that a delivery attempt was made, and get the signature of the person who accepts the mailing when combined with Return Receipt.

For refund eligibility, please see: Certified Mail® – The Basics

Yes

Yes

Return Receipt
Can only be purchased for First-Class Mail and Priority Mail if combined with either Certified Mail, Collect on Delivery, insurance over $500.00, or Registered Mail.

For additional information and refund eligibility, please see: Return Receipt – The Basics

No

Yes

 

Change of Address – The Basics

Change of Address (COA) is a request to tell the United States Postal Service (USPS) to reroute your mail (including letters and packages) for ALL/OR SELECTED individuals at the specified address.

  • Apr 23, 2025
  • Knowledge
Article Number000005313
Customer Information

The U.S. Postal Service is enhancing security protocols surrounding its change of address (COA) service by implementing additional authentication methods. These enhancements are designed to address global identity theft concerns, and to protect our customers’ information. The change of address service remains simple and convenient to use. It can be completed in a few steps, online at USPS.com, or by visiting one of more than 33,000 local Post Office™️ locations.

 

Getting Started: Before the Address Change

Mail will only be forwarded to your new address, if you submit a Change of Address with the USPS. You can make the Change of Address process faster and easier by notifying everyone who sends you mail of your new address and the date of your move at least two weeks before you move. Most bills and statements have an area for making an address change notification. Make sure you use a complete address that contains all necessary address elements, house number, street name, directional (N, E, S, or W), (apt., suite, room #), city, state and ZIP Code™. 
 

A COA request can be submitted 90 days before the effective date of your move, and up to 30 days after the date of your move.


There are two ways to change your address: Online or In Person
 
 



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What it Costs

 

 

 


Obtaining a Hardcopy Change of Address Form

 

 

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Change of Address Options

 


Choosing Temporary or Permanent

 

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Who can File a Change of Address?

 

 

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Who’s Moving? Choosing Individual, Family, or Business Move Types

 

 

 

 

 

 

 

 

 

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Change of Address Confirmation








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What Happens Next
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Yellow Forwarding Label displaying new address and instructions to "NOTIFY SENDER OF NEW ADDRESS"


If no Change of Address is Filed

 


How do Endorsements Affect my Mail Forwarding?

 


Can I have my Mail Forwarded to a Hospital?

How do I File a COA for an International Address?
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Change of Address for Multiple People in a Household
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What about Change of Address Requests for Less Common Situations?

 

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Modifying, Canceling or Disputing a Change of Address Request

 

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To dispute a Change of Address order
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    • Image of the envelope containing the Move Validation Letter. Of significance, a section of the left side of the envelope is marked off with a red square. Above that red square is the message "Open Immediately DO NOT DISCARD". Inside that section is the following text: "Dispute this Change-of-Address: Visit managemymove.usps.com/disputes and enter this key: 1234567891011". The key is highlighted in yellow.
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Change Request for New Construction

 

TitleChange of Address – The Basics
URL NameChange-of-Address-The-Basics
Moving, Change of Address and Forwarding MailHot Topics
 

Related Articles

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  • Domestic Claims – The Basics
  • PO Box™ – The Basics
  • USPS Package Intercept® – The Basics
  • U.S. Passports – The Basics

Trending Articles

  • Where is my package? Tracking Status Help
  • Missing Mail – The Basics
  • Delayed mail and packages?
  • Change of Address – The Basics
  • Informed Delivery® – The Basics
 
 
 
 
 
 
Copyright © 2025 USPS. All Rights Reserved.
 
Feedback

How to find information on suspensions and limitations of mailing and shipping services. This includes Priority Mail Express® embargoes and quarantines.

  • Apr 24, 2025
  • Knowledge
Article Number000006996

Customer Information

Mail service alerts and updates are provided on USPS.com® to inform the public and the mailing industry when service is suspended or embargoed at Post Office™ facilities for any reason, including natural disasters such as floods or fires and quarantines. Information is updated frequently and updates are made in real time.

To view postal facility service alerts and updates, go to the USPS Service Alerts page on USPS.com at https://about.usps.com/newsroom/service-alerts/. 

Canada

1/3/25

Effective January 6, 2025, the U.S. Postal Service will resume acceptance of mail and packages to Canada. Canada Post has made significant progress in clearing delayed volumes caused by their employee strike, and now commercial and retail customers, as well as those using online systems, will be able to send mail and packages to Canada once again.

  1. The U.S. Postal Service stays in touch with its customers, including international customers via its Service Alerts page, which is found here: https://about.usps.com/newsroom/service-alerts/international/
  2. Information about Canada Post’s status is available at https://canadapost.ca/negotiations

11/29/24

Effective November 29, 2024, the Postal Service will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:

  • Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Regular updates on all postal service disruptions in Canada are available at canadapost.ca/negotiations (link) or please visit our International Service Alerts page for the most up to date information.

Information on other disruptions can be found below:

Military & Diplomatic Mail (APO/FPO/DPO) Service DisruptionsInternational Mail Service Suspensions

Military & Diplomatic Mail (APO/FPO/DPO) Service Disruptions

Mail addressed to military and diplomatic post offices (APO/FPO/DPO) overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. To find the latest condition and restrictions for a specific location, enter its ZIP Code™ on the APO/FPO/DPO Restrictions page. For a complete list of restrictions to all APO/FPO/DPO destinations, see the most recent Postal Bulletin‘s pull-out section (Pull-Out Information > Other Information > Overseas Military/Diplomatic Mail).

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International Mail Service Suspensions

The Postal Service™ receives notices that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.

As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location. List updated April 25, 2025 and effective until further notice.

Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system effective immediately.

  • Afghanistan
  • Belarus
  • Bhutan¹
  • Brunei
  • Haiti
  • Libya
  • Niue²
  • Russia
  • South Sudan³
  • Sudan
  • Tajikistan
  • Turkmenistan
  • Yemen

¹ Bhutan’s service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), and M-Bag® items. Customers are asked to refrain from mailing those items to this country.

² Niue’s service disruption affects Priority Mail Express International® (PMEI). Customers are asked to refrain from mailing PMEI items to this country.

³ South Sudan’s service disruption affects Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), and International Priority Airmail® (IPA) items.  Customers are asked to refrain from mailing those items to this country.

International shipping can be impacted and suspended to countries due to multiple service disruptions. According to Domestic Mail Manual 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items. Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail. For military and diplomatic mail suspensions, look in the above section. 

For already deposited items:

Postal Service employees endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form:

The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form:

Either:

  • The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service,
  • Or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.
  • The Postal Service maintains steady communications with mailers during natural disasters or other events that require emergency responses and advises residential customers and business mailers with regard to postal facility disruptions that may impact delivery in an affected area.
 
 

As an Informed Delivery user, you can opt-in to receive daily emails to the email address in your USPS.com account containing images of the address side of up to 10 pieces of incoming letter mail as well as the status of incoming and outbound packages.

While only the first 10 pieces of mail appear in your Daily Digest email, the remaining mail images can be viewed on your dashboard for a 7-day period. The Daily Digest email will not always show all packages destined to your address that day (e.g., items scanned into our system after the email has been sent). Outbound packages will only display on your Informed Delivery email if your account return address is included on the package and the package is within 3 days of its expected delivery date. There is a limit of 20 outbound packages that can be displayed on your email each day.

 

Mail Delivery Notifications

The Mail Delivery Notification feature sends an email notification alerting you that your daily letter mail has been delivered to your mailbox. These notifications rely on data from our letter carrier’s scanning devices and are sent within approximately 30 minutes of your mail being delivered. These emails are separate from your Informed Delivery Daily Digest emails, and will not appear in your Informed Delivery dashboard.

To opt in to receive Mail Delivery Notification emails, or to manage other Informed Delivery notifications, log into your Informed Delivery account and go to “Settings”. You can opt out at any time in Informed Delivery settings, or by clicking on the unsubscribe link at the bottom of the Mail Delivery Notification email.

If your Mail Delivery Notification is not accurate, you may complete the survey found at the bottom of the email. You may also email USPSInformedDeliveryQuestions@usps.gov.

Please note the following:

  • Notifications are not available for PO Box addresses
  • APO/FPO/DPO ZIP Codes are not eligible for MDN. 
  • Notifications do not guarantee that a specific piece of mail seen in your Daily Digest was delivered that day
  • Notifications can only be sent by email
  • Notifications will only be sent if you have mail content in your Daily Digest email; mail could still be delivered to your home even if you did not receive a Daily Digest email or have any mail displayed on your Informed Delivery dashboard that day.

Hold Mail requests will hold ALL mail (including letters and packages) for ALL individuals at the specified address.

  • Mar 5, 2025
  • Knowledge
Article Number000005321
Customer Information

 

USPS Hold Mail® service will hold ALL mail (including letters and packages) for ALL individuals at the specified eligible* address. There is no charge to request USPS Hold Mail® service. An address can have only one USPS Hold Mail® service in effect at a time. Be sure to notate confirmation number for future reference in case changes are necessary.


Note: A SINGLE Item/Package can be placed on HOLD, please visit: USPS Delivery Instructions™ – The Basics
 

Who can submit a USPS Hold Mail® request

Submit a USPS Hold Mail® request

Edit, change and cancel a USPS Hold Mail® request

Authorize someone else to pick up USPS Hold Mail®

How long can I place mail on hold?

How do I get my mail when my USPS Hold Mail® request ends?

Pick up USPS Hold Mail earlier than date requested

USPS Hold Mail did not start or stop as requested

How will a Change of Address (COA) affect USPS Hold Mail?

Why can’t USPS verify my identity online and how can I submit a USPS Hold Mail request?

Technical assistance for online USPS Hold Mail service

 

 

Who can submit a USPS Hold Mail® request?

A USPS Hold Mail request may be submitted by anyone at an eligible* address or their authorized agent. The agent is someone authorized by the customer to act on their behalf. A third party may schedule a USPS Hold Mail request for a particular address as long as the customer can provide all information required to complete the request.


How can I submit a USPS Hold Mail request?

Online

In Person or In Writing

Please visit USPS Hold Mail Service to submit a request online. You will need to sign in to or create a USPS.com® account to begin an online USPS Hold Mail request.

You can enter an online USPS Hold Mail request up to 30 days in advance of the start date or as early as the next scheduled delivery day.

Online USPS Hold Mail requests submitted before 2:00 A.M. Central Time can begin on the same Postal business day. Online USPS Hold Mail requests submitted after 2:00 A.M. Central Time can begin on the next Postal business day at the earliest.

Postal business days are Monday through Saturday, with the exception of Postal holidays.

Please visit your local Post Office™ location and complete PS Form 8076, Authorization to Hold Mail.

You may locate the phone number and address using Post Office Locator.

Requests made in person, in writing or by calling 1-800-ASK-USPS (1-800-275-8777) must be accepted by the closing of your local Post Office location or the Customer Care Center for the request to be completed by the next delivery schedule.

*NOTE: Online submission of USPS Hold Mail service is not available at all addresses. If USPS Hold Mail service is unavailable for your address, you must submit your request in person. Please visit your local Post Office™ location and complete PS Form 8076, Authorization to Hold Mail. The Customer Care Center is not able to submit requests for ineligible addresses.


How do I edit, change or cancel a USPS Hold Mail request?

Edit / change / cancel

Confirmation numbers for USPS Hold Mail requests are sent via email if submitted online or through the Customer Care Center, as long as you provide a valid email address. A direct link to the USPS Hold Mail application is provided in the email, allowing you to make changes to your request. If you submitted your Hold Mail at your local post office, you will not receive a confirmation number. 

Edit / Change / Cancel requests submitted before 2:00 A.M. Central Time can begin on the same Postal business day. Requests submitted after 2:00 A.M. Central Time can begin on the next Postal business day at the earliest.

Postal business days are Monday through Saturday, with the exception of Postal holidays.

With a confirmation number, you can edit, change or cancel your hold mail request:
  • By following the link provided in your confirmation email
  • By calling the Customer Care Center

Without a confirmation number, you can’t edit, change or cancel your hold mail request:

Note: Without a confirmation number, an agent can only extend the USPS Hold Mail® request.

  • Only by visiting your local Post Office™ location and presenting one of the Acceptable Forms of Identification.
  • If you are unable to visit your local Post Office™ location (still out of town, on vacation, etc.), you will need to call your local Post Office. You may locate the phone number and address using Post Office Locator.

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How long can I place mail on hold?

USPS Hold Mail® requests must be for a minimum of 3 days and a maximum of 30 days. If you need mail held longer than 30 days, please sign up for a USPS Forward Mail service. Also, at least 3 days must elapse between the end of one USPS Hold Mail period and the start of the next one. For example, if you’re at the end of a 30-day USPS Hold Mail period, you can ask for another one on the 31st day, but it won’t go into effect until after 3 days.


Can I authorize someone else to pick up my USPS Hold Mail?

You have the option to authorize a third party to pick up your held mail by providing written permission to the appropriate Post Office™ location. The third party that you authorize will need to present Acceptable Forms of Identification.


How do I get mail when my USPS Hold Mail request ends?

Review the directions provided when the USPS Hold Mail request was filed. You can pick up your mail at your local Post Office™ location or your letter-carrier can deliver your mail on the ending date you specify.

Please note the following:

  • You must present one of the Acceptable Forms of Identification if you choose to pick up your mail.
  • If you pick up your accumulated mail in person, regular mail delivery will resume the next Postal business day.
  • If you choose to have your letter carrier deliver your accumulated mail, only the mail that will fit in your mail receptacle will be delivered if you are not home. If the accumulated mail exceeds your mailbox size, your letter carrier will leave a PS Form 3849 – We ReDeliver for You! and return the overflow mail to your local Post Office location for pickup.

Note: There is a 10 day period in which to pick up mail at the end of a USPS Hold Mail® service request. If not picked up by this deadline, it will be returned to sender. If your delivery does not resume as requested please Contact Us.

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Can I pick up USPS Hold Mail earlier than originally requested?

If you pick up your mail earlier than the date supplied on the USPS Hold Mail request, the ‘Hold’ is automatically cancelled and regular mail delivery will resume on the next Postal business day.


My USPS Hold Mail did not start or stop as requested?

You may Contact Us and an agent will document your concern for the local Post Office™ personnel to address.


How will a Change of Address (COA) affect USPS Hold Mail?

USPS Hold Mail with Active COA

If the USPS Hold Mail request is for the new / current address:

You may submit a normal USPS Hold Mail request.

If the USPS Hold Mail request is for the old / previous address AND you are now residing at that address: 

The forwarding order must be canceled by the customer before you can submit a USPS Hold Mail request.

  • Please go into your local Post Office™ facility to cancel the existing Change of Address (COA).
  • After the COA has been canceled, you may submit your USPS Hold Mail request.

If the USPS Hold Mail Request is for the old / previous address AND you do not reside at that address:

  • You may NOT submit a USPS Hold Mail request for an address where you do not live.

USPS Hold Mail with COA Submitted Later

If you submit a USPS Hold Mail request and later submit a COA, the COA overrides the USPS Hold Mail request (all held mail will be forwarded).

 

Why can’t USPS® verify my identity online and how can I put my mail on hold?

Security and privacy are of high importance to USPS®. The current online USPS Hold Mail request process requires you to attempt identity verification. In some cases, individuals may be unable to complete online identity verification. If you are unable to verify your identity within the USPS Hold Mail application, you can request an identity verification code to be mailed to you. Follow the prompts in the USPS Hold Mail application to request the verification code. The letter will be sent via First-Class Mail® and will arrive within 3-5 business days. The code expires 90 days from the date of issue, after successful use, or if the address in your USPS.com account profile is edited prior to entering the verification code.

You may also visit your local Post Office™ location and complete PS Form 8076, Authorization to Hold Mail.

Requests made in person, or by calling 1-800-ASK-USPS (1-800-275-8777), must be accepted by close of business of your local Post Office™ location or the Customer Care Center for the request to be completed by the next delivery day.

Technical Assistance for Online USPS Hold Mail Service

USPS Ground Advantage®

USPS is launching its new product offering USPS Ground Advantage®. USPS Ground Advantage will feature 2-5 day service standards for packages up to 70 pounds.

  • Oct 9, 2024
  • Knowledge
Article Number000008072
Customer Information

How it works

Benefits

Pricing and product details

Background information

As part of the United States Postal Service’s strategy to enhance its shipping offerings, the product USPS Ground Advantage® provides a simple, reliable and more affordable way to ship packages from 1oz up to 70lbs in two-to five business days.

This streamlined product offering for consumers and businesses of all sizes is available now.

Visit the USPS Ground Advantage page to learn more about USPS Ground Advantage.


How it works

USPS Ground Advantage, available to retail and commercial customers, is a better fit by combining three existing USPS® services into one comprehensive product. It is a perfect option for shippers of all sizes who want affordable domestic ground shipping to all 50 states, U.S. military bases, territories, possessions, and Freely Associated States.

USPS Parcel Select Ground® service
discontinued

 USPS Ground Advantage

USPS First-Class Package Service®
renamed to USPS Ground Advantage

→

USPS Retail Ground® service
discontinued

 

In addition, business customers can use USPS Ground Advantage return service as a convenient option for their customers who need to send items back. It combines returns options such as First-Class Package Return® service and Ground Returns.

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Benefits

For All Customers

  • $100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise.
  • Tracking is included.
  • Pay for postage using stamps, a self-service kiosk, Click-N-Ship® service, or at a Post Office™ location.
  • Includes forwarding, undeliverable as addressed (UAA), and return to sender (RTS) at no additional cost.

For Businesses

  • Business customers can use USPS Ground Advantage Return service as a convenient option for customers who need to send items back.

For businesses interested in getting commercial pricing for USPS Ground Advantage, using USPS Ground Advantage Return Service to manage customer returns, or learning other ways USPS can power up your shipping and logistics, go to the USPS Ground Advantage product page and click “Contact a USPS Specialist”.


Pricing and product details

USPS Ground Advantage prices are based on weight and zone (distance between ZIP Codes™). See the Price List for retail prices and commercial prices. Weight ranges are:

  • Up to 4oz
  • Up to 8oz
  • Up to 12oz
  • Up to 15.999oz
  • Each 1 pound increment up to 70lbs

 

​Product​ details​

​USPS Ground Advantage​

Delivery Service Standard​

2-5 business days¹,²,³

Attributes​

  • Tracking is included

  • Free Package Pickup service at your home or office

  • $100 of included insurance to cover shipments, including USPS Ground Advantage service shipments

  • Up to $5,000 in additional insurance can be purchased

  • Includes package forwarding and return to sender endorsements

  • For Retail, sealed against inspection; USPS Ground Advantage Commercial is not sealed against inspection.

Requirements ​

  • Max 130 inches in combined length + girth​

  • No minimum number of pieces required for entry

Special Pricing Considerations​

Oversized fee assessed (between 108″ and 130” length + girth)​

  • Non-Standard Length fees apply (both Retail and Commercial)​

  • Dimensional weight eligible​

  • Primary option for sending hazardous materials (HAZMAT) that are only mailable using Ground Transportation​1

¹Expected delivery in 2-5 business days. Packages going to certain places (including Alaska, Hawaii, and offshore destinations), or containing hazardous materials or live animals may receive slower service.
²Actual delivery time depends on origin, destination, and drop-off time. For additional information, visit the Price Calculator.
³Items weighing 15.99 oz or less travel by air to Alaska, Hawaii, and offshore destinations. Items weighing over 15.99 oz travel by ship to Alaska, Hawaii, and offshore destinations.

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Background information

USPS filing notices with the Postal Regulatory Commission for USPS Ground Advantage include the May 10, 2023 notice when USPS established proposed published pricing for the product and the February 10, 2023 notification to rename First-Class Package Service® with USPS Ground Advantage.
 

Why did the Postal Service launch Ground Advantage?

USPS is focused on strengthening its shipping solutions as part of the Postal Service’s 10-year strategic plan for service excellence, on-time delivery, and revenue generation from enhanced package delivery services. The plan seeks to balance the Postal Services’ shipping products portfolio by streamlining its product suite to meet the demands of the modern consumers and businesses it serves. This will be achieved by the Postal Service modernizing its network, improving mailing and shipping options for customers, and expanding reach to offer cost-efficient and reliable products and services.
 

What approach did the Postal Service take to launch USPS Ground Advantage?

Over the past year, the Postal Service focused on enhancing its ground product offerings by upgrading service standard to 2-5 days, improving service reliability, simplifying shipping product offerings, and providing affordable pricing. 

  • Lower Prices for Shipping Services. The Postal Service filed notice with the Postal Regulatory Commission (PRC) on May 10, of price adjustments for some Shipping Services to take effect July 9, 2023. Published prices for USPS Ground Advantage will decrease 1.4 percent relative to current Parcel Select Ground and First-Class Package Service pricing. USPS Ground Advantage Retail prices will decrease 3.2 percent and USPS Ground Advantage Commercial published prices will decrease 0.7 percent.
  • Improved Reliability Through Upgraded Service Standards. In August 2022, the Postal Service implemented upgraded service standards for its USPS Retail Ground and Parcel Select Ground products, aligning service standards with the current First-Class Package Service product within the contiguous United States. Service standards for these products were accelerated from two-to-eight-days to two-to-five-days for the same affordable price.
  • Simplifying Shipping Product Offerings. On February 10, the Postal Service filed a procedural filing with the Postal Regulatory Commission (PRC) notifying the commission of the Postal Service’s intention to rename its existing First-Class Package Service category with USPS Ground Advantage. USPS Ground Advantage will feature two-to-five day service standards for packages up to 70 pounds.

Can I cancel my appointment?

  • Yes. The confirmation email will have the choice to ‘cancel’ or ‘edit’ the appointment as well as schedule a new appointment. You will receive an email confirming cancelation of the appointment.

Can I change the time and/or location of my existing appointment?

  • Customers can edit the time of their appointments from the confirmation page and email. To change the appointment location, customers will need to first cancel the existing appointment and then schedule a new passport application appointment at their desired location.

What if I am late to my appointment?

  • If you are more than 5 minutes late, your appointment may be forfeited. Please try to be 10 minutes early for your scheduled appointment.

Common Scams & Schemes

Smishing / Texting Schemes

“Smishing”, a form of phishing, is an unsolicited SMS (text) message. Victims will typically receive a deceptive text message that is intended to lure the recipient into providing their personal or financial information. These scams often attempt to impersonate a government agency, bank, or other company to lend legitimacy to their claims.

Common lures include “your account has been suspended”, “there is suspicious activity on your account”, “there is a problem with your shipping address” and “there is a package waiting for you at the Post Office.” 

To report USPS-related smishing:

Complaints of non-USPS smishing can also be sent to the following law enforcement partners of the U.S. Postal Inspection Service:

 

Email Scams

Email scams can claim to be from the U.S. Postal Service and contain fraudulent information about an attempted or intercepted package delivery or online postage charges. They usually contain a link or attachment that, when opened, installs a malicious virus or malware that can steal personal information from the customer’s computer. The message is made to appear to originate from a number of false USPS.com email accounts.

To report email scams:

 

Scheme Alerts

  • The U.S. Postal Inspection Service posts Scheme Alerts on its website to alert the public of the most recently identified scams.
  • To learn more, please visit: https://www.uspis.gov/news/.
 
 
 
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